Privacy Policy
RAZOR (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and manage personal information when you interact with us, through our website, by email, by phone, or while working with us as a client or partner. We handle personal information in accordance with the New Zealand Privacy Act 2020.
Collection of Personal Information
When you contact us or engage us for services, we collect the information you choose to provide. This typically includes your name, email address, phone number, and the company or organisation you represent. If you enquire about a project, we may also collect information relevant to understanding your requirements and delivering our services.
When you visit our website, certain technical information is collected automatically. This may include your IP address, browser type, device information, and general usage data. We use cookies and analytics technologies to understand how our website is used and to improve its performance and usability.
You can configure your browser to refuse cookies, although doing so may affect the functionality of some parts of our website.
We only collect information that is reasonably necessary to operate our business and maintain a professional working relationship with you.
Use of Personal Information
We use your personal information for purposes including responding to enquiries, preparing proposals, managing projects, providing support, and maintaining client relationships. Website usage data helps us refine our digital presence and improve how our services are presented and delivered.
If you choose to receive updates from us, we may occasionally send communications about our services or relevant industry insights. You may opt out at any time through an unsubscribe link, or by contacting us directly.
During the course of providing our services, we may also receive confidential business information relating to your organisation. We treat this information as confidential and use it only for the purposes of delivering our services, subject to any contractual or legal obligations.
Use of Artificial Intelligence
As part of our day-to-day operations, RAZOR uses artificial intelligence (AI) technologies to assist with certain business processes where they improve efficiency, accuracy, or service delivery.
These may include transcribing meetings or phone calls, summarising conversations, drafting correspondence, preparing reports, analysing project information, and supporting administrative tasks.
Any personal information processed through these tools is used solely for the purpose of providing our services, maintaining accurate records, improving internal workflows, and supporting our client relationships.
Where we use third-party AI service providers, they process information on our behalf. We select providers with appropriate security and privacy safeguards and, where available, configure their services or enter into contractual arrangements to ensure client information is not used to train publicly available AI models or for the provider’s own independent purposes. AI-generated outputs are used to assist our team and are reviewed by appropriate personnel where necessary. We do not rely solely on AI to make decisions that have legal or similarly significant effects on our clients.
Some AI services involve the processing or storage of information outside New Zealand (mostly in the United States and Southeast Asia). Where this occurs, we take reasonable steps to ensure that appropriate privacy protections are in place.
If you have any questions or concerns about our use of AI, please contact us using the details below.
Disclosure of Personal Information
We may share your personal information with third parties if doing so is for or directly related to the purposes for which you have provided the information to us, where required or permitted by law or where you give us your permission to do so.
We may disclose personal information to trusted third-party providers who support our operations, including hosting providers, cloud infrastructure services, analytics platforms, accounting systems, AI and call transcription tools, and professional advisers. These disclosures are limited to what is necessary for those providers to perform their services.
Data Security and Retention
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, or disclosure. While no digital system can provide absolute guarantees, we maintain a secure infrastructure and controlled access to information.
We retain client information for the duration of the active engagement, and for up to seven years afterwards to meet our legal, accounting, and record-keeping obligations. When information is no longer required, it is securely deleted or anonymised.
Access and Correction
You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate.
If you are not satisfied with our response to a privacy concern, you may make a complaint to the Office of the Privacy Commissioner.
For privacy-related enquiries, please contact:
Email: [email protected]